Terms of Use

TERMS OF USE

We only deliver to destinations in India.

 

The terms "We" / "Us" / "Our"/”Company” individually and collectively refer to Tejura Overseas Enterprises Pvt. Ltd. and the terms "Visitor” ”User” refer to the users.


This page states the Terms and Conditions under which you (the Visitor) may visit this website “www.tejuraoverseas.com”. Please read this page carefully. If you do not accept the Terms and Conditions stated here, we would request you to exit this site. The business, any of its associate companies (in India or abroad) reserve their respective rights to revise these Terms and Conditions at any time by updating this posting. You should visit this page periodically to re-appraise yourself of the Terms and Conditions, because they are binding on all users of this Website.

USE OF CONTENT

All logos, brands, marks headings, labels, names, signatures, numerals, shapes or any combinations thereof, appearing in this site, except as otherwise noted, are properties either owned, or used under license, by the business and / or its associate entities who feature on this Website. The use of these properties or any other content on this site, except as provided in these terms and conditions or in the site content, is strictly prohibited.

You may not sell or modify the content of this Website or reproduce, display, publicly perform, distribute, or otherwise use the materials in any way for any public or commercial purpose without the respective organization’s or entity’s written permission.

ACCEPTABLE WEBSITE USE


The Website reserves the right to terminate any membership and / or refuse to provide access to the Website if it is brought to the Website’s notice or if it is discovered that the person accessing/using the Website is under the age of 18 years.

By accepting the Terms or using or transacting on the Website, the User irrevocably declares and undertakes that he/she is of legal age i.e. 18 years or older and capable of entering into a binding contract and such usage shall be deemed to form a contract between the Website and such User to the extent permissible under applicable laws.


(A) Security Rules
Visitors are prohibited from violating or attempting to violate the security of the Web site, including, without limitation, (1) accessing data not intended for such user or logging into a server or account which the user is not authorized to access, (2) attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization, (3) attempting to interfere with service to any user, host or network, including, without limitation, via means of submitting a virus or "Trojan horse" to the Website, overloading, "flooding", "mail bombing" or "crashing", or (4) sending unsolicited electronic mail, including promotions and/or advertising of products or services. Violations of system or network security may result in civil or criminal liability. The business and / or its associate entities will have the right to investigate occurrences that they suspect as involving such violations and will have the right to involve, and cooperate with, law enforcement authorities in prosecuting users who are involved in such violations.


(B) General Rules
Visitors may not use the Web Site in order to transmit, distribute, store or destroy material (a) that could constitute or encourage conduct that would be considered a criminal offence or violate any applicable law or regulation, (b) in a manner that will infringe the copyright, trademark, trade secret or other intellectual property rights of others or violate the privacy or publicity of other personal rights of others, or (c) that is libelous, defamatory, pornographic, profane, obscene, threatening, abusive or hateful.

 


INDEMNITY

The User unilaterally agree to indemnify and hold harmless, without objection, the Company, its directors, employees and agents from and against any claims, actions and/or demands and/or liabilities and/or losses and/or damages whatsoever arising from or resulting from their use of www.tejuraoverseas.com or their breach of the terms.

 

LIABILITY

User agrees that neither Company nor its directors or employee shall be liable for any direct or/and indirect or/and incidental or/and special or/and consequential or/and exemplary damages, resulting from the use or/and the inability to use the service or/and for cost of procurement of substitute goods or/and services or resulting from any goods or/and data or/and information or/and services purchased or/and obtained or/and messages received or/and transactions entered into through or/and from the service or/and resulting from unauthorized access to or/and alteration of user's transmissions or/and data or/and arising from any other matter relating to the service, including but not limited to, damages for loss of profits or/and use or/and data or other intangible, even if Company has been advised of the possibility of such damages.

User further agrees that Company shall not be liable for any damages arising from interruption, suspension or termination of service, including but not limited to direct or/and indirect or/and incidental or/and special consequential or/and exemplary damages, whether such interruption or/and suspension or/and termination was justified or not, negligent or intentional, inadvertent or advertent.

User agrees that Company shall not be responsible or liable to user, or anyone, for the statements or conduct of any third party of the service. In sum, in no event shall Company's total liability to the User for all damages or/and losses or/and causes of action exceed the amount paid by the User to Company, if any, that is related to the cause of action.


DISCLAIMER OF CONSEQUENTIAL DAMAGES

In no event shall Company or any parties, organizations or entities associated with the corporate brand name or otherwise, mentioned at this Website be liable for any damages whatsoever (including, without limitations, incidental and consequential damages, lost profits, or damage to computer hardware or loss of data information or business interruption) resulting from the use or inability to use the Website and the Website material, whether based on warranty, contract, tort, or any other legal theory, and whether or not, such organization or entities were advised of the possibility of such damages.

 

These Terms and Conditions apply to all purchases from our website. Please read them carefully before placing an order.

Acceptance of Your Order

  • We must receive payment of the price of the products and if applicable, the delivery charges before we can accept your order. We reserve the right to restrict the number of products you may order and to refuse any order. If you have provided us with your email address you will receive an email from us confirming that we have received your order.

  • This email is sent automatically and does not mean that we have accepted your order. We will notify acceptance of your order by sending an email to you stating that your order has been accepted and dispatched. Otherwise, our acceptance of your order takes place upon delivery of the products. Only when we have accepted your order is a binding contract created between us.

Prices

  • Our prices are set out on our website in Rupees (INR) and are inclusive of all applicable taxes.

  • Prices remain in force until we publish new prices on our website. Delivery charges if applicable are displayed during the order process.

  • Whilst we try to ensure that all prices on our website are accurate, mistakes can sometimes occur. If we discover an error in the price of products you have ordered we will contact you as soon as possible and give you the option of either reconfirming your order at the correct price or cancel it.


Availability

All orders are subject to availability of products. If products you order are not available we will notify you (where possible) and, if we have received the price and the delivery charges of the unavailable products, we will refund them to you within 30 days of your order unless you agree to a longer period.


Delivery

Delivery of products within India (stock items) will normally be made within 2-5 working days from clearance of payment. Any dates we specify for the delivery of the goods are approximate only and we shall not be liable for any losses, costs, damages, charges, or expenses caused by any delay for delivery of the goods. If we or our suppliers are temporarily out of stock, we will notify you of this position.

We will attempt to deliver products ordered by you to the delivery address stated on your order form. If products are returned to us as undeliverable we shall refund the price of the products.

You will not become the owner of the products until they have been delivered, at which time they will also become your risk and we will not be liable for any subsequent damage, loss or destruction to them.

Warranty

Warranty is covered as per mentioned on Product Page / as specified in the product warranty card.

This Warranty specifically excludes faults caused by accident, neglect and misuse. In addition routine maintenance consumables, cosmetic damage is not covered.

Content

We have taken reasonable care to ensure the accuracy of the content on our website, however, in accordance with the applicable laws, we disclaim all warranties (express or implied) as to the accuracy of the information contained in any of the material on our site.

SHIPPING POLICY :

  • We offer free shipping (Domestic) for most of our products unless specified otherwise. The products are inclusive of all applicable taxes.

  • You shall receive a mail once the product is dispatched from our warehouse.

  • To ensure that your order reaches you in the fastest time and in good condition, we ship your order through well established and national courier service agencies only

  • Currently, every order is shipped to a single destination address only. If you wish to ship products to different addresses, you will need to place multiple orders.

  • We request you to take utmost care while providing shipping address, pin-code and contact details while confirming order. This will help us in providing accurate delivery details and you will receive an in-time delivery.

  • We work towards shipping your order within 4 working days from the date of order placement within India. However in some special cases, depending on stock availability the duration for shipping the order may take longer and this will be intimated to you through telephone or email.

  • While we attempt to ship all items under a single order at one time, at times due to unavailability of some products, we may need to ship the order in parts. Should this case arise, information regarding the same will be shared with you through telephone or email.

  • We dispatch our product in tamper proof packaging. While accepting delivery, if the packaging is tampered with or damaged,  kindly refuse delivery of the package and inform us through an email at support@tejuraoverseas.in, mentioning your order reference number. We will put in our best efforts to ensure that a replacement delivery is made to you at the earliest.

  • Please note that all items (including complimentary gifts, if any) will be shipped to the shipping address mentioned in your order with an invoice mentioning the price, as per the Indian Tax Regulations.

  • Once shipped, the products should reach you anywhere between 2 to 7 business days.  If you do not receive your package within the time indicated by the transporter, for whatever reason, please do call or email us and we will do our best to see that you receive your product at the earliest. However, Tejura Overseas shall not be held liable for delays beyond our control.

RETURNS POLICY

The following general returns policy is applicable to all items sold on tejuraoverseas.com.

  1. In general, an item may be eligible for return within 15 days from the date of purchase, only if it fulfils one or more of the following conditions:

    • Was delivered in a physically damaged condition

    • Has missing parts or accessories

    • Is different from what was ordered

  2. All items must be returned in their original condition, with price tags intact, user manual, warranty cards, original accessories and in the original manufacturer’s box/packaging as delivered to you. We may reject the refund / return of the items that are not in line with the above guidelines.

CANCELLATION POLICY

  • If you wish to cancel your order which is placed on tejuraoverseas.com, please call us on +91 9673940222 or write to us at neha@tejuraoverseas.in. Our team member will help you cancel the order.

  • If you had paid through credit /debit card we shall raise the request and that will take 12 – 15 working days to receive money back in your account.

EXCHANGE POLICY

  • If you have any problems with your order, especially in terms faulty product or if you come across any defects, we'll be happy to exchange the product. Please return the unused item with original packaging within 7 days of receiving your order, the product must be sent to us through a reliable courier.

  • If you wish to exchange the product with a product of higher value then the difference amount shall be paid by you.

  • Please make sure you seal the packet completely before handing over to courier partners, include the original invoice inside the package.

  • Please use separate packets for items from separate order.

  • In case a User does not raise an exchange claim as per the Terms, the User shall be ineligible for exchange.

  • Post inspection of the returned product and confirmation of eligibility by Tejura Overseas, the replaced product shall be shipped to the customer within the mentioned delivery time.

Please pack the products properly and paste/write the address:

TEJURA OVERSEAS ENTERPRISES PVT LTD

A-303,3rd  Floor, A Wing, Antop Hill Warehousing Complex, V.I.T College Road, Wadala (East),Mumbai – 400037. India.

Phone : +91 7506711236 / 37

  • Important: It is the sender's responsibility to ensure we receive the products back. We therefore recommend you send the goods recorded delivery with a tracking number and email us the details of the same with the relevant order id number. If the parcel goes missing we will be unable to exchange or refund your order.

  • For a refund or exchange. You must provide us with the original invoice.